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Cottage Information

 

 

 

 

COTTAGE INFORMATION

Our cottages are all equipped to a good minimum standard and have been upgraded. We encourage guests to read the property details carefully in order to ensure that you have chosen the best property/location to meet your particular requirements.

VIEW OUR PEACOCK VILLA ACCESS STATEMENT PDF

VIEW OUR GOLDEN GATES LODGE ACCESS STATEMENT PDF

Please use the Accordion below, to see our policies regarding holiday cottage lettings.
If you can’t find the answer you need, please CONTACT US and we’ll be happy to help.

COTS, HIGHCHAIRS & CHILDGATES

Cots and linen, suitable for infants under two years old, can be provided on request. Highchairs are available on request but we are not able to provide child gates. All are supplied free of charge

PROPERTIES FOR THE DISABLED

Regrettably neither of our properties are fully adapted. If you or any member of your party is disabled or suffers from any medical condition which may affect your choice of accommodation, you should always discuss your requirements with our staff and let us have a note of your problem in writing.

DISTANCES

Please note that all distances referred to on the website and in our literature are approximate although every endeavour has been made to ensure their accuracy.

EARLY/LATE SEASON HOLIDAYS

Please note that all distances referred to on the website and in our literature are approximate although every endeavour has been made to ensure their accuracy.

ELECTRICAL APPLIANCES

Please bear in mind that any electrical appliance, particularly dishwashers, washing machines, video and DVD/CD players can sometimes break down. We will do out utmost to effect a speedy repair but it could take up to several weeks to rectify if a special technician and/or parts are required.

HOLIDAY DOCUMENTATION

A Site Guide is available for each property and is regularly updated. You will automatically receive a shortened copy including directions, once you have paid in full for your booking.

INVENTORIES

Both of our properties, supply a hairdryer, iron, ironing board, tea, coffee and sugar available for use

KITCHEN EQUIPMENT

All major kitchen items such as cookers, microwaves, fridge/freezer, washing machines and dishwashers are supplied.

LOCAL MANAGEMENT

There are no reception facilities but points of contact are detailed in the information factsheet provided with your booking confirmation.

LOCAL WILDLIFE

Insects of all descriptions are endemic but, particularly noteworthy, are midges in hilly wooded areas; you should therefore use appropriate repellents. The common fly can sometimes be a nuisance especially in farming or country areas. Stray rodents are not uncommon in country areas and you should always ensure that all food is covered up and rubbish disposed of adequately to discourage visits! Local dogs may sometimes be heard barking and cats, cockerels and other animals may sometimes make their presence felt!

MAID SERVICE

Maid service, unless otherwise stated, is usually offered once per week; this means that it is provided on changeover day only (or the day before/afterwards in the case of a two week holiday). The property should be vacated on time and left in a clean and tidy condition with all washing-up completed, rubbish removed and any breakages paid for. Please ensure that BBQs are left in a clean condition as maid service does not cover the upkeep of this facility.

NOISE FROM LOCAL CONSTRUCTION

On rare occasions, construction work commences without any prior warning to the property owner/agent which may adversely affect the holidays of those staying in a given property. Obviously, these circumstances are completely beyond our control but we endeavour to advise clients as soon as we become aware of any problem. See Booking Conditions for further information.

PETS

Pets are permitted in both properties as noted in the individual property description. You should always confirm with us your intention to take a dog and obtain express agreement. A dog cleaning charge is payable locally. No pets other than dogs are permitted.

ROADS

Both of our properties are accessed by unmade tracks, which are well maintained.

SAFETY STANDARDS

All properties conform to British Health & Safety requirements. Please take all reasonable precautions and care during your holiday and remember to read any advice given in the property information folders in your accommodation. Particular attention should be paid to steep stairs and steps which may not have handrails, particularly in older properties. Children should be supervised at all times.

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Call Charlotte our Holiday Cottage Administrator on 01531 633160, email enquiries@eastnorcastle.com or check availability