Cliff Richard / Michael Ball & Alfie Boe Tour FAQ’s
Eastnor Castle is delighted to be hosting these spectacular concerts but is not organising the events. EASTNOR CASTLE IS NOT RESPONSIBLE FOR ANY TICKET PRICES, DELIVERY OR PARKING CHARGES.
The following FAQ’s have come from the concert organisers, Cuffe and Taylor:
- Is this concert outdoors?
Yes, this a fully seated outdoor concert, situated in The Eastnor Castle Deer Park Fields.
- If it rains, will the concert still go ahead?
Yes, the concert will go ahead in the rain so please come prepared. Concerts are only ever cancelled if the weather conditions make it dangerous.
- Can I bring an umbrella / bag?
Umbrellas are not permitted. We would strongly advise you to limit both the size of handbag and the items you are planning on bringing along to the concert with you. This will speed up your entry. Bags will be checked by security. If possible, we would advise against bringing a bag at all?
- Can I bring a camera?
Domestic Cameras are permitted. However, ones with a detachable lens are not. No Flash photography is permitted either.
- Can I bring food and drink?
Food and Drink are not permitted once you have entered the site, apart from a sealed bottle of water. However, people with special dietary requirements can be accommodated alongside a doctor’s note. There will be a selection of hot and cold food stalls available to choose from inside the Venue grounds.
- How do I get there?
Eastnor Castle Deer Park, Eastnor, Ledbury, Herefordshire, HR8 1EN Eastnor Castle Deer Park has easy access to Junction 2 of the M50 and nearby M5 Junction 8 on the edge of The Cotswolds. The journey time from Worcester and Hereford is just half an hour. We recommend that as you approach the event site you turn off any Sat Navs you may be using, and follow the yellow and black traffic signs.
- Where is the nearest Car Park?
There is carpark availability on site.
Please pre-book your car parking for £11.00 via ticketmaster for Cliff Richard or ticketmaster for Boe & Ball
otherwise PARKING IS AVAILABLE TO PURCHASE ON THE NIGHT FOR £20.00.
- I have a blue badge, where can I park?
There will be a designated area for blue badge holders within the car park with limited availability. You must still purchase a standard car park ticket for this area.
- Will there be pick up and drop off points?
Yes there will and these will be clearly signposted.
- Public Transport
Nearest Train Station Ledbury -2miles / Malvern – 7miles
- Is the stage close to the entrance?
The stage is no more than a 125 metre walk away.
- What are the concert timings?
Gates Open: 5.00pm
Support Act from: 7.30pm
Main Act from: 8.55pm
Concert finish: 10.15pm (Timings are subject to change)
- Will there be a support act?
Yes, there will be a support act. Entertainment should be expected to begin from 7pm, however please note that this is always subject to change.
- What time should the show finish?
The performance should finish no later than 10.30pm
- Is there a dedicated Wheelchair area?
Yes. There will be a raised, accessible, platform suitable for wheelchair users. You can purchase tickets from www.ticketmaster.co.uk or call 0800 988 4440 (Please note that calls to 0844’s cost 7pm plus your phone company’s access charge)
- Is there suitable seating for people who require better access?
Call Ticketmaster Accessible Line on 0800 988 4440 (Please note that calls to 0844’s cost 7pm plus your phone company’s access charge)
- Where will I collect my tickets from?
There will be an on-site Box Office situated within the Venue grounds clearly signposted from the entrance to the Venue.
- What time can I collect my tickets from?
The Venue Box Office will be open from 3.00pm on the day of the show for ticket collections. (Please note that times are subject to change. Keep checking back for regular updates)
- Can I purchase tickets on the day?
If there is availability, yes, tickets can be purchased on the day of the performance.
- Can I have a refund or exchange on my tickets?
We regret that we cannot exchange, refund or transfer tickets unless the event in question has been cancelled or rescheduled. This is part of the purchase policy you agree to when purchasing tickets
- If in the unfortunate circumstance the performance is cancelled, how do I obtain a refund?
All necessary information will be displayed across all social media sites and the Cuffe and Taylor website detailing what steps to follow. Please allow 24-48 hours for this information.
- Can I see a seating plan?
Yes, seating plans are available on the Ticketmaster website.
IF YOU HAVE ANY QUERIES WITH YOUR TICKETS PLEASE REFER TO YOUR POINT OF SALE, PLEASE BE AWARE THAT THE BOX OFFICE WILL OPEN AT 3PM ON THE DAY OF THE SHOW FOR TICKET COLLECTIONS.
Further Contact Details: TICKETMASTER: 0844 844 0444 Email: firstname.lastname@example.org